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DCOP Essentials Seminar Agenda

Industry Conference

January 16, 2024

10:00-10:15 AM CST
Welcome and agenda review — What you need to know for the Dealership Compliance Officer Professional Exam

Session #1

10:15-11:15 AM CST
Linda Robertson - Executive Director, ADCO
— Why a Culture of Compliance?
— Case Study on Bronx Honda (includes handout)

Federal Laws and Regulations

Session #2

11:15-12:30 PM CST
Eric Johnson, JD - Hudson Cook, LLP
— Sales and Marketing

LUNCH - 30 MINUTES

Session #3
1:00-2:00 PM CST

Eric Johnson, JD - Hudson Cook, LLP
— Vehicle Financing
— Customer Communication (includes handout)

BREAK - 15 MINUTES

Session #4
2:15-3:15 PM CST

Marica Nelson Jackson, JD - Wick Phillips
— General Human Resouces Regulations

Session #5
3:15-4:30 PM CST

Linda Robertson - Executive Director, ADCO
— OSHA
— Environmental Health and Safety Training


January 17, 2024

10:00-10:15 AM CST
Welcome and agenda review

Session #6
10:15-11:15 AM CST

Terry O'Loughlin, JD, MBA - Director of Compliance, Reynolds Document Solutions
— Business Administration and Accounting

BREAK - 15 MINUTES

Session #7
11:30-12:15 PM CST

Linda Robertson, SPHR - Executive Director, ADCO
— Introduction to the Components of a Compliance Program (CMS)

LUNCH - 30 MINUTES

Session #8
12:45-1:45 PM CST

Randy Henrick, JD - President, Auto Dealer Compliance
— Board of Directors Oversight
— Delegating Authority / Controls of Authority
— Compliance Officer Responsibilities

Session #9
1:45-2:45 PM CST

Linda Robertson, SPHR - Executive Director, ADCO
— Code of Conduct & Ethics - Identification of Values
— How to Write a Compliance Policy

BREAK - 15 MINUTES

Session #10
3:00-4:00 PM CST

Judy Vann Karstadt, MPFS, DCOP - President, JV Solutions
— Employee New Hire Orientation
— Compliance and Job Training Requirements
— What Constitutes Effective Training
— Creating a Compliance Awareness Communication Plan


January 18, 2024

10:00-10:15 AM CST
Welcome and review agenda for the day

Session #11
10:15-11:15 AM CST

Terry O'Loughlin, JD, MBA - Director of Compliance, Reynolds Document Solutions
— Monitoring & Auditing
— Identification of Compliance Risks
— Review Internal Compliance Reporting Venues
— Risk Assessment and Prioritization
— Internal Audit and GAP Analysis

Session #12
11:15-12:15 AM CST

Melinda Levy, JD - Principal, Levy Law
— Review Compliance Reporting
— How to Prepare and Conduct an Investigation
— Process to Comply with Government Investigation

LUNCH - 30 MINUTES

Session #13
12:45-1:45 PM CST

Marica Nelson Jackson, JD - Wick Phillips
— Consistent Enforcement and Discipline for Violations and Non-Compliance

Session #14
1:45-2:45 PM CST

Randy Henrick, JD - President, Auto Dealer Compliance
— Newly Identified Compliance Risks
— Root Cause vs. Symptom
— Lessons Learned

BREAK - 15 MINUTES

Session #15
3:00-3:30 PM CST

Stephanie Licata, MA, ACC - VP of Executive Coaching Practice
— Leveraging Leadership Tendences That Cause Results

Certification Sessions Adjourned

*Exam to be taken online at your convenience.


Registration Fee:
ADCO Members $650.00
Non-Members $950.00

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