Seminar Agenda

October 2020 Seminar Agenda

Monday, October 19, 2020

6:30pm - Welcome Reception
- Sponsored by ADCOcommunity Member Advisory Board

7:45pm - ADCO Board Meeting/Dinner

Tuesday, October 20, 2020

8:00am – 8:30am - Breakfast

8:30am - 9:15am – Linda Robertson
- Welcome
- Why a Culture of Compliance?

Discussion Topic: Federal Regulations

9:15am - 10:15am – Eric Johnson, JD
- Sales
- Marketing

Break

10:30am - 12:00pm – Eric Johnson, JD
- Vehicle Financing
- Customer Communication

12:00pm - 12:45pm
- Lunch

12:45pm - 2:15pm – Terrence O’Loughlin, JD, MBA
- Business Administration
- Accounting

Break

2:30pm – 3:30pm – Marcia Nelson Jackson, JD
- General Human Resources Regulations

3:30pm – 4:30pm – Linda Robertson
- What you need to know for the DCOP Certification Examination

6:00pm – Dinner, Sponsored by ADCO
- Welcome – Advisory Board Chairman JC Cramer and Co-Chairman Mike Moore
- Keynote Speaker – (TBA)

Wednesday, October 21, 2020

8:00am – 8:30am
- Breakfast

8:30am – 8:45am – Linda Robertson
- Review of the Day, Q&A

8:45am – 10:00am – EJ Shelby
- Parts & Service
- OSHA
- Vehicle Safety
- Facilities
- Emergency Planning

Break


Discussion Topic: Compliance Management System

10:15am - 10:30am – Linda Robertson
- Introduction to the Elements of a Compliance Program

10:30am – 11:30am – Randy Henrick, JD
- High-level Oversight & Compliance Officer Role
- Board of Directors Oversight
- Delegating Authority / Controls of Authority
- Compliance Officer Responsibilities

Break

11:45am - 12:30pm – Leadership Session with Stephanie Licata, MBA - Co-Founder DCG Consulting - How Compliant Leadership Drives Profitability

12:30pm - 1:15pm
- Lunch

1:15pm – 2:00pm – Roundtable Discussion with ADCO Panel & Attendees
- Compliance in the Auto Industry - How Can I Make a Difference

2:00pm – 2:45pm – Randy Henrick, JD
- Standards of Conduct / Policies and Procedures
- Code of Business Conduct and Values & Ethics
- Expectations and Behaviors
- Compliance Policies

Break

3:00pm – 3:45pm – Linda Robertson
- Monitoring & Auditing / Identification of Compliance Risks
- Review Internal Compliance Reporting Venues (Hotline, Email, Dropbox)
- Risk Assessment and Prioritization
- Internal Audit and GAP Analysis

3:45pm – 4:45pm – Judy Vann Karstadt, MFSP, DCOP
- Communication & Education
- Employee Orientation and Training for All Staff
- What Constitutes Effective Training
- Effective Lines of Communication
- Creating a Compliance Communication Plan
- A Culture of Positive Reinforcement

Box Lunch Dinner for Attendees

6:15pm – Advisory Board Meeting & Dinner (details to follow)

Thursday, October 22, 2020


Discussion Topic: Compliance Management System, cont.

8:00am – 8:30am
- Breakfast

8:30am – 9:15am – Marcia N. Jackson, JD
- Reporting and Investigation
- Review Compliance Reporting
- Investigation
- Process for Staff to Comply with Government Investigation

9:15am – 10:00am – Marcia N. Jackson, JD
- Enforcement and Discipline
- Consistent Enforcement and Discipline for Violations
- Enforcement, Discipline and Documentation
- Consistent Reinforcement

Break

10:15am – 11:00am – Randy Henrick, JD
- Response and Prevention
- Newly Identified Compliance Risks
- Root Cause
- Lessons Learned

11:00am – 11:30am
- Lunch

11:30am – 12:45pm – Randy Henrick & CJ Cramer
- Lowering Chargebacks by Closing the Compliance Loop

1:00pm – 2:15pm – Sandy Zannino & Co-Presenter (TBA)
- Compliance Steps that Lower Employee Turnover

2:15pm – 2:45pm – Closing Remarks "The ADCOcommunity"

3:00pm – 5:00pm
- Dealership Compliance Officer Professional Certification Examination


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