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A Comprehensive Compliance Solution

About AFIP & ADCO

The Association of Finance & Insurance Professionals (AFIP) and the Association of Dealership Compliance Officers (ADCO) have united to form a single organization dedicated to advancing compliance excellence, professional development, and ethical business practices across the automotive industry in the United States and Canada.

Founded in 1989, AFIP serves as the primary sanctioning body for automotive Finance & Insurance (F&I) professionals. Through industry-recognized certification programs, regulatory education, and advocacy, AFIP promotes professional ethics, regulatory compliance, and consumer protection while supporting dealership, lender, and vendor professionals. AFIP certifications—developed by industry veterans and attorneys—equip practitioners with the knowledge and credibility required to meet federal regulations, uphold ethical standards, and deliver compliant F&I services. Members benefit from regulatory updates, professional resources such as the Carlaw F&I Legal Desk Book, dispute resolution services, and expert witness support.

Founded in 2019 by Linda J. Robertson in collaboration with industry experts, ADCO was established to provide a practical, adaptable, and cost-effective approach to dealership compliance management. ADCO focuses on helping dealerships build and sustain robust in-store Compliance Management Systems (CMS) and serves as a vital resource for compliance officers' education and certification across franchised, independent, buy-here-pay-here, RV, powersports, commercial, and specialty dealerships.

Dealership compliance officers manage complex compliance and ethics programs that include policy development, employee training, monitoring, auditing, investigations, control solutions, change management, and quality assurance. Because many professionals serve in pioneering roles without established frameworks, ADCO emphasizes proactive risk management strategies that position operations as the first line of defense.

The ADCO community fosters collaboration among compliance professionals, enabling them to exchange insights, develop best practices, and receive recognition for their critical contributions to dealership compliance and consumer protection.

A Unified Mission

Together, AFIP & ADCO deliver a comprehensive compliance and training ecosystem that integrates professional certification, compliance management, regulatory guidance, and operational best practices.

Our unified organization provides:

What We Provide
  • Federal Regulatory Annual Training (FRAT) for dealership employees and leaders, promoting ethical decision-making, professional conduct, and regulatory adherence
  • Risk management, deal audits, and operational support solutions to identify exposure, strengthen controls, and support compliance program effectiveness
  • Dealership Resolution services to assist in the fair and professional handling of customer and employee complaints
  • Certification programs for employees in high-risk areas and the professionals who support dealership operations
  • A professional community and collaborative network that advances best practices, leadership development, and compliance excellence

By aligning compliance, training, and operational excellence under one organization, AFIP & ADCO empower dealerships to reduce risk, protect consumer information, strengthen regulatory compliance, and build cultures of accountability and trust.

Together, we are shaping the future of dealership compliance and professional excellence with the comprehensive compliance programs.


Comprehensive Compliance Support for Today’s Dealerships

Regulatory Expertise

ADCO helps dealerships identify and address mandatory federal and state compliance requirements, providing targeted certification and training, tools, and resources to support adherence across all departments.

Federal Regulatory Annual Training

Our FRAT annual training program equips employees and leaders with essential regulatory knowledge, reinforcing ethical decision-making, professional conduct, and compliance with federal requirements.

Dealer Resolve™ Complaint Resolution

We provide structured guidance and support for addressing customer and employee complaints, helping dealerships manage disputes professionally while reducing legal and reputational risk.

Audit & Risk Management Support

Operational audits and risk assessments help identify vulnerabilities, strengthen internal controls, and ensure compliance management systems remain effective and defensible.

HR & Workplace Compliance Guidance

From workplace policies to employee relations and regulatory obligations, ADCO supports dealerships in maintaining compliant HR practices that reduce liability and promote a respectful workplace culture.


Building a Culture of Compliance & Professional Excellence

Dealerships operate in an increasingly complex regulatory environment. A missed step or overlooked requirement can create significant financial, legal, and reputational risk.

Professional Community & Social Forum

ADCO fosters collaboration through peer engagement and professional discussion, allowing members to share experiences, insights, and best practices.

ADCO Certification Program

Five structured education modules guide compliance officers and dealership leaders in developing, implementing, and monitoring an effective Compliance Management System (CMS).

Training & Strategy Sessions

Interactive training sessions help dealerships strengthen compliance strategies while meeting evolving regulatory expectations and customer trust standards.

Compliance Webinars & Continuing Education

Expert-led webinars provide timely insights on regulatory updates, enforcement trends, and operational best practices, helping dealership teams stay informed and compliant year-round.

Annual Compliance Conference

Our annual conference brings together compliance professionals, legal experts, regulators, and industry leaders to share insights, address emerging risks, and advance compliance excellence across the industry.

Practical Guidance & Step-by-Step Resources

Clear, actionable guidance provides dealerships with confidence that their compliance programs meet regulatory requirements and operational best practices.

Executive Team

Leadership


Shannon Robertson Portrait

Shannon Robertson

President & CEO

Shannon leads with extensive F&I experience from his exposure to the industry.

Lindsey Sanders Portrait

Lindsey Sanders

Executive VP Sales

Lindsey excels in strategic planning, teams, and organizational development.

Linda Robertson Portrait

Linda Robertson

Founder & Executive Director

Linda leads the day-to-day operations and our certification training.

Tevis Grisso Portrait

Tevis Grisso

Executive VP

Tevis assists with operations and oversees our compliance systems.

EJ Shelby Portrait

EJ Shelby

Senior VP of Development

EJ is one of the country's leading experts in automotive compliance and auditing.

DJ Lesniak Portrait

DJ Lesniak

Creative Director

DJ designs, develops, and supports our web applications and creative.


With Gratitude to Our Founding Board

Founding Board of Directors

With sincere appreciation, we recognize the ADCO Founding Board members whose vision, dedication, and leadership established a strong foundation for dealership compliance excellence. Through their service, they provided training, authored articles, and shared valuable insight and direction that guided ADCO’s leadership and growth.

Their commitment to ethical business practices, professional accountability, and industry collaboration has strengthened compliance programs and supported professionals across the industry.

We are deeply grateful for their service and lasting contributions.

Judy Vann Karstadt Portrait

Judy Vann Karstadt

President

JV Solutions

Randy Henrick Portrait

Randy Henrick

Founder & CEO

Randy Henrick & Associates

Terry O’Loughlin Portrait

Terry O’Loughlin

Compliance Director

Reynolds & Reynolds

Jim Cochran Portrait

Jim Cochran

President/CEO

Core Auto Solutions

Marcia Jackson Portrait

Marcia Jackson

Memoriam

Former Partner at Wick Phillips

Obituary >>
Shaun Petersen Portrait

Shaun Petersen, JD

Exec. VP & Chief Legal

Buckeye Dealership Consulting

Michael Moore

Michael Moore

Executive Director

Krumland Auto Group

Melinda Levy-Storms Portrait

Melinda Levy Law, PC

Emeritus

COO of Dawson Oil Company

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ADCO Cares About Community

Outreach Initiatives

ADCO supports the Wounded Warrior Project as well as the Clothing for African Children initiative.

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